Helpdesk Solutions

A Web based solution that removes complexity by simplifying the maintenance workflow.  With the ability to create and manage requests from any location this multi-site system reduces administration and improves communication between you and your client.

Key Benefits

• Reduced administration by encouraging requestors to input their requests on-line.
• Automatic email alerts update your client as you process work without any extra effort
• Clear visibility to your requestor reduces time spent updating them
• Improved Visibility on unplanned work
• Improved Reporting Capability by capturing requests in a consistent way
• Improved response to requests and reported downtime.
• Improved information quality with key information captured during fault resolution.

Key Features:

• Create & Manage Work on-line
• Assign Work on-line with automatic email and text alerts
• Close Off Work on-line including logging time taken, spares used and reason for defect
• Root Cause Analysis during Close Out
• Downtime Analysis

 Key Factors for Success

• A Consistent Approach to dealing with Work Requests

Technical:

• Requires IE 5.0 or above